Last updated: March 22, 2026. This policy describes how ClearCost Appeals collects, uses, and protects your information.
ClearCost Appeals ("the Service," "we," "us," or "our") is an AI-powered tool that generates insurance denial appeal documents. Because the Service processes health-related information, we take data privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have.
By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.
We collect only the information necessary to generate your appeal documents and operate the Service. We do not collect information beyond what you directly provide.
| Category | Examples | Purpose |
|---|---|---|
| Patient information | Name, date of birth, member ID, group number | Required to generate personalized appeal documents that reference the correct patient and policy |
| Insurance information | Insurer name, claim number, denial date, plan type | Used to identify applicable appeal rules, deadlines, insurer-specific policies, and state regulations |
| Clinical information | Diagnosis codes, procedure codes, denial reason, clinical history, treating physician | Used to generate medically substantiated appeal arguments and retrieve relevant clinical evidence from PubMed |
| Denial letter content | Uploaded denial letter images or PDFs, or manually entered denial text | Parsed to extract denial details for appeal generation |
| Appeal outcomes | Outcome reports (approved, denied, partial), notes, savings amounts | Used to track appeal effectiveness, generate precedent statistics, and improve appeal strategies |
| Contact information | Email address (if provided for follow-up reminders) | Used solely to send appeal follow-up reminders and outcome tracking communications |
The Service uses minimal cookies strictly for session management (maintaining your session state while using the application). We do not use advertising cookies, tracking pixels, analytics services, or any third-party tracking technologies.
We use the information you provide for the following purposes and no others:
The Service relies on two third-party services to function. We do not share your data with any other third parties.
We use Anthropic's Claude language model to analyze denial details and generate appeal documents. When you use the Service, the information you provide (denial details, clinical history, etc.) is transmitted to Anthropic's API for processing. Anthropic's handling of this data is governed by Anthropic's Privacy Policy and their API terms of service. Under Anthropic's commercial API terms, data submitted through the API is not used to train Anthropic's models.
We query the National Center for Biotechnology Information (NCBI) PubMed database to retrieve peer-reviewed clinical evidence for your appeal. These queries are made using clinical terms (e.g., diagnosis descriptions, procedure names, medical conditions) and do not include personally identifiable information such as your name, date of birth, or insurance details. PubMed is a service of the National Library of Medicine at the National Institutes of Health.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
No method of electronic storage or transmission is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.
We may create anonymized, de-identified, aggregate datasets from appeal data to analyze trends such as:
This aggregate data cannot be used to identify any individual user or patient. De-identification is performed by removing all direct identifiers (names, dates of birth, member IDs, claim numbers, contact information) and applying statistical methods to prevent re-identification where sample sizes are small.
ClearCost Appeals processes information that may constitute protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We take reasonable steps to protect PHI in accordance with industry best practices.
Regardless of HIPAA applicability, we apply the following principles to all health data:
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at the address provided in Section 13 below.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:
The Washington My Health My Data Act (MHMDA) imposes additional requirements on entities that collect, share, or process health data of Washington residents. In compliance with MHMDA:
Several other states have enacted or are enacting consumer health data privacy laws, including Connecticut, Nevada, and others. We endeavor to comply with all applicable state privacy laws. If you are a resident of a state with specific health data privacy protections, you may exercise your rights under those laws by contacting us at the address in Section 13.
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.
The Service may be used by parents or guardians to generate appeal documents on behalf of minor dependents. In such cases, the parent or guardian is the user and is responsible for compliance with these Terms and this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service itself. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us at:
ClearCost Appeals
Email: privacy@clearcostappeals.com
We will respond to verified requests within thirty (30) days.
ClearCost Appeals uses cookies only for essential session management. Specifically:
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| Session cookie | Maintains your session state while using the application (e.g., keeping your appeal data active during document generation) | Expires when browser is closed | Strictly necessary |
We do not use:
Because we use only strictly necessary cookies required for the Service to function, no cookie consent banner is required under most applicable regulations. You may configure your browser to block cookies, but this may prevent the Service from functioning properly.